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FINWIRES

CGI Implements Multi-Agent AI Solution for SOK Finance

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CGI (GIB-A.TO) implemented a multi-agent AI solution built on AWS Bedrock for SOK Finance to bring AI into production use in financial administration and customer service, the company said on Thursday.

The solution "significantly accelerates" processes such as invoice copy requests and due date changes, "improving efficiency and consistency" compared with previous manual handling, said the company.

The solution was deployed in SOK Finance's Palveluassa service center, which provides financial management and payroll services for the S Group, a customer-owned Finnish network of retail and service companies with approximately 2,000 outlets, the company added.

The company was responsible for the design, implementation and deployment of the solution, as well as its integration with SOK Finance's key systems, added CGI.

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