Air Canada (AC.TO) customer service agents ratified a new four-year collective contract, Unifor, the union representing the 6,000 employees said on Friday.
The union said the new contract raises the agents' compensation by 12% in the first year and 3% in each of the next three years, along with a signing bonus. The also secured improvements to shift premiums, longevity pay, as well as payment for unused sick days carried over from the previous calendar year.
"This agreement shows what can happen when we put their needs first. We're seeing it with meaningful gains in wages, pensions, benefits and job security, while recognizing the critical role our members play in supporting passengers every day. We are proud of what our bargaining committee achieved on behalf of members from coast-to-coast," Unifor Local 2002 President Tammy Moore said in a statement.