Quarterhill (QTRH.TO) has been selected by the Utah Department of Transportation (UDOT) to deploy its tolling back-office and customer service platform across the I-15 Express Lanes network under a $6.3 million contract, the company said on Tuesday.
It is not clear if the figure is in USD, but the company does report its results in USD.
UDOT will operate on Quarterhill's advanced, modular back-office solution that automatically routes, assigns, and resolves transactions, surfacing exceptions before they escalate, said the company, and added that the platform integrates natively with enterprise resource planning, customer service, and operational systems agencies already run.
"For UDOT, it replaces the patchwork of dashboards and manual workflows that have historically defined back-office tolling, delivering a unified, auditable, real-time operational view," said the company.
The five-year contract includes five optional one-year extensions and covers transaction processing, account management, customer service center operations, and full support for the UDOT Express Lanes program, added the company.
"Tolling back-office systems have lagged behind the rest of the transportation stack for too long. Agencies have been forced to operate across disconnected tools with limited visibility and slow change cycles," said Chuck Myers, Chief Executive Officer of Quarterhill. "What we're bringing to UDOT is fundamentally different: a solution where rules, roles, and workflows live in one place, exceptions are caught automatically, and every action is traceable. UDOT will be able to adapt the system as their program evolves, without downtime, without rebuilds, and without losing the customer experience drivers expect."