NewtekOne (NEWT) said Tuesday it expanded its client service platform with Glia, adding unified voice capabilities and additional AI tools to its support infrastructure.
The rollout incorporates Glia Voice to consolidate telephone support into an existing framework that includes chat, video and CoBrowsing functions.
The company said the expanded platform adds real-time representative coaching, client sentiment analytics and agentic AI capabilities designed to process routine requests and route complex inquiries to company specialists.
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