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National Australia Bank Launches Community-Based Banking Model in Victoria

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National Australia Bank (ASX:NAB) has launched its first community hub in Werribee, Victoria, bringing together specialist banking support, fraud and scam experts, and community services under one roof, alongside The Salvation Army to provide early intervention and practical assistance for people experiencing financial stress, according to a Monday statement from the bank.

The hub is designed to offer accessible in-person support for customers facing complex issues, scams, or business needs, and includes multilingual staff along with space for financial education workshops.

The company said that the insights from the trial will inform future hub development, including a second site in Cairns in August and further hubs planned for Nowra and Darwin later this year.

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