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Wedbush公司稱,人工智慧對業務流程外包和IT服務產業的顛覆性影響被誇大了。

-- Wedbush Securities週三在一份報告中指出,人們對人工智慧在短期內迅速顛覆業務流程外包(BPO)和資訊科技(IT)服務業的擔憂似乎被誇大了。 分析師表示,儘管人工智慧一直是影響股價的主要話題,但迄今為止,其對企業基本面的實際影響有限。他們指出,過去兩年出現的經濟放緩主要是因為企業削減與新冠疫情後過度支出相關的預算,而非人工智慧取代了現有服務。 分析師表示,他們與BPO和IT服務行業人士的通話得出的主要結論是,“相對於基本面而言,人們對人工智能在短期內可能帶來的顛覆性影響的擔憂似乎被嚴重誇大了。” 分析師指出,就單一公司而言,Globant(GLOB)的關鍵優勢在於其深厚的產業專長和與企業客戶的牢固關係,這使其能夠抵禦新興的、專注於人工智慧的競爭對手。 他們表示,Cognizant (CTSH) 正在大力投資人工智慧,並透過併購進行擴張,但這些努力可能需要比業界預期更長的時間才能實現,而 TaskUs (TASK) 似乎在成長和潛在收購方面都處於有利地位。

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