FINWIRES · TerminalLIVE
FINWIRES

Westpac NZ Rolls Out Microsoft AI Tool to Support Customer Conversations

-- Westpac Banking's (ASX:WBC, NZE:WBC) Westpac NZ has launched a Microsoft platform with built-in AI to support conversations with customers and reduce contact center wait times, the company said Tuesday.

Westpac NZ said it is "the first major company in New Zealand" to roll out the Microsoft Dynamics 365 Contact Centre as a Service platform, which will automatically furnish a customer's relevant banking profile and other information for representatives who are talking with a customer.

"We expect to deploy the product to all our contact centers by August, meaning configuration, delivery, testing and full deployment will have been completed within the space of one year," said Russell Jones, Westpac NZ's chief information officer.

Related Articles

Australia

Jefferies Raises Quest Diagnostics Price Target to $225 From $220

Quest Diagnostics (DGX) has an average rating of overweight and mean price target of $219, according to analysts polled by FactSet.(covers equity, commodity and economic research from major banks and research firms in North America, Asia and Europe. Research providers may contact us here: https://www..com/contact-us)Price: $204.33, Change: $+8.02, Percent Change: +4.09%

$DGX
Australia

Truist Securities Cuts Tractor Supply Price Target to $44 From $55, Hold Rating Kept

Tractor Supply (TSCO) has an average rating of overweight and mean price target of $56.19, according to analysts polled by FactSet.(covers equity, commodity and economic research from major banks and research firms in North America, Asia and Europe. Research providers may contact us here: https://www..com/contact-us)Price: $39.92, Change: $-4.90, Percent Change: -10.92%

$TSCO
Sectors

Sector Update: Energy

Energy stocks were higher Tuesday afternoon, with the NYSE Energy Sector Index rising 1.1% and the State Street Energy Select Sector SPDR ETF (XLE) adding 1.2%.The Philadelphia Oil Service Sector Index was climbing 1.8%, while the Dow Jones US Utilities Index fell 1.3%.Front-month West Texas Intermediate crude oil was rising 4.8% to $93.94 a barrel, and the global benchmark Brent crude contract was advancing 4.4% to $99.68 a barrel. Henry Hub natural gas futures increased 0.3% to $2.70 per 1 million BTU.In corporate news, Halliburton (HAL) shares gained 4.1% after it reported lower Q1 adjusted net income and revenue that still topped analysts' expectations.

$HAL