-- 西太平洋银行（ASX：WBC，NZE：WBC）旗下西太平洋银行新西兰分行周二宣布，已推出内置人工智能的微软平台，旨在提升与客户的沟通效率并缩短客服中心的等待时间。 西太平洋银行新西兰分行表示，它是“新西兰首家”推出微软Dynamics 365联络中心即服务平台的大型企业。该平台将自动为与客户沟通的客服代表提供客户相关的银行信息和其他资料。 西太平洋银行新西兰分行首席信息官罗素·琼斯表示：“我们预计将在8月份之前将该产品部署到所有联络中心，这意味着配置、交付、测试和全面部署将在一年内完成。”
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