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西太平洋銀行紐西蘭分行推出微軟人工智慧工具以支援客戶對話

-- 西太平洋銀行(ASX:WBC,NZE:WBC)旗下西太平洋銀行紐西蘭分行週二宣布,已推出內建人工智慧的微軟平台,旨在提升與客戶的溝通效率並縮短客服中心的等待時間。 西太平洋銀行紐西蘭分行表示,它是「紐西蘭首家」推出微軟Dynamics 365聯絡中心即服務平台的大型企業。該平台將自動為與客戶溝通的客服代表提供客戶相關的銀行資訊和其他資料。 西太平洋銀行新西蘭分行首席資訊長羅素瓊斯表示:“我們預計將在8月份之前將該產品部署到所有聯絡中心,這意味著配置、交付、測試和全面部署將在一年內完成。”

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